Bockers & Pony Delivery Information
Delivery Australia-Wide
| Standard Delivery $24.95* | ||
| NSW, VIC, QLD metro areas | 1 Business Day | Order before 11:59pm Midnight |
| TAS, SA metro areas | 1-3 Business Days | Order before 11:59pm Midnight |
| Perth, Darwin & regional areas | 1-3 Business Days | Order before 11:59pm Midnight |
| Australia-wide | Day 4 + | Order before 12pm Midday |
* Plus $2 per extra box to the same address.
Delivery Australia-Wide
Bockers & Pony are proud to deliver hampers Australia wide with a courier, providing excellent track and trace ability, amazing customer service and an efficient delivery record.
If your order is placed before midnight, most hampers will be delivered on the next available business day. It will take extra 1-3 days to regional or rural locations such as Darwin, Albany and Broome, for example.
If you are organising the hamper to be delivered to a residential address, please provide the recipient's telephone number when ordering online. We give our courier the authority to leave parcels if the recipient is not at home. This only happens when the courier deems this to be safe.
All of our hampers are delivered with a reliable and efficient courier service.
All hamper deliveries are made from Monday to Friday between 9AM and 5PM. We are unable to deliver on Weekends or Public Holiday
PO BOX DELIVERY
For Deliveries to PO Box addresses, parcel lockers and RMBs (registered mail bags) the cost is $29.95 including GST. If a PO Box delivery address is provided, the subsequent delivery times may be longer than stated above. If a delivery to a PO Box is chosen, the courier will leave a calling card for the recipient to collect their hamper from their local post office.
MULTIPLE DELIVERIES
Different rates apply for multiple deliveries to the same address. These will be reflected in payment information in the checkout.
If you are placing a large corporate order with multiple hampers, we are happy to discuss delivery timeframes with you or you can call us on 1300 502 340 for your same day delivery gift ideas.
HOSPITAL DELIVERIES
We are happy to deliver to hospital inpatients. Please keep in mind that patients are often discharged quickly and we may require a home address if the patient is leaving the hospital before your gift arrives. We may also require an alternative surname for maternity ward inpatients as they may be checked in under their maiden name.
REDELIVERY OF A GIFT
Please note that if our couriers need to redeliver the hamper due to recipient not being home on the delivery day or the incorrect delivery address and we are not able to leave at the door, a re-delivery fee will be charged. This cost is subject to delivery area. Our customer service team will contact you if this is the case.
OUR DELIVERY PROMISE TO YOU
We pride ourselves on our ability to deliver hampers quickly and efficiently, including same day delivery. We always endeavour to deliver your hampers as close to your preferred delivery as possible. If your order is not delivered on your preferred delivery date, we are unable to cancel your order or credit your transaction.
If you have any further questions, queries or concerns, please feel free to call us on 1300 502 340 or email us at sales@bockersandpony.com.au. We will respond as quickly as possible.